Administrative Assistant - Colorado Child Care Assistance Program (CCCAP)
- What Success Looks Like In This Job
We are seeking a customer-focused, detail oriented candidate to perform administrative and support duties for the CCCAP in the Adams County Human Services Department. The Administrative Assistant will function independently, exercising initiative in developing appropriate procedures with direction from the CCCAP Supervisor. The Administrative Assistant will also be responsible for delivering timely and courteous customer service for participants and section staff. Bi-lingual preferred.
Position will assist clients at the front desk, provide back up support to the team as needed, and ensure excellent customer service. The candidate must have excellent oral and written communication skills and will interact with the public, clients, child care providers, county staff, and supervisors. Candidate may be required to assist staff with filing, purchasing supplies (with supervisor approval), or other general clerical work as needed. This position is a critical first point of contact for anyone asking about CCCAP.
- Examples of Duties for Success
- Performs administrative and support duties for the staff as needed for CCCAP.
- Greets all guests, visitors, and program participants in the reception area. Contacts appropriate staff members to inform them when participants are present. Answers phone calls and redirects calls to appropriate staff as necessary.
- Logs all program referrals and routes referrals to appropriate staff. Responds to inquiries from the public and enters contact information into database or other system.
- Provides customer service by responding to inquiries, telephone calls, walk-ins, and program staff. Makes outbound calls to provide program information, schedule appointments or orientations, and follows up on mailings.
- Performs related duties and responsibilities as required.
- Qualifications for Success
- Ability to operate a personal computer, including proficiency in Microsoft Office, specifically Excel, Word, and Outlook (experience with Access is highly desirable), copy machines, fax, and telephone systems. Experience with EDOCS is highly desirable.
- Ability to effectively interpret and communicate directives and procedures.
- Ability to follow oral and written instructions, procedures, and regulations.
- Ability to prepare and maintain detailed records and files.
- Ability to communicate clearly and concisely, both orally and in writing.
- Will access CHATS and CBMS and use to inform clients of their status.
- Ability to handle participants who may be in stressful or crisis situations with care and consideration.
- Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
- More Qualifications for Success
- Experience: Three years of experience with extensive contact with the general public.
- Education and Training: Completed High School or equivalent.
- License or Certificate: None.
- Background Check: Must pass a criminal background check.
- Other: Bilingual in English/Spanish preferred.
Days/Hours: Position will most likely will work 8:00 a.m. to 4:30 p.m., however, schedule may vary due to client needs (office opens at 7:00 a.m. and closes at 5:30 p.m.).