Job Description

Overall Job Objective

What Success Looks Like In This Job

Assists veterans and their families in the filing of claims for insurance, pensions, compensation for disability, hospitalization, vocational training, or any other state or federal benefits which such person may be or may have been entitled to receive under the laws of the United States or the state of Colorado by reason of military service. It is the duty of the County Assistant Veterans Service Officer to assist any resident of the state of Colorado who is a veteran, or their surviving spouse, administrator, executor, guardian, conservator, or heir of any said veteran, or any other person who may have proper claim. Outreach to veterans at senior centers, nursing homes, assisted living facilities, and resource fairs is another major responsibility of this position.
 

Examples of Duties for Success

  • Handles administrative requests for the Veteran Services division, schedules appointments and performs administrative tasks for Veteran Services.
  • Reviews and processes claim for eligible veterans, including veteran, spouse or dependent claims, pension claims, disability claims, death benefits, education assistance, vocational rehabilitation, fiduciary accounts, medical services, debt waiver requests, and discharge upgrades. Obtains supporting documentation, reviews claim before filing, and assists with appeals.
  • Administers the Veteran Services specialty interest groups programming to include outreach to women’s, LGBTQ+, senior veterans and any other specialty interest groups. Specializes in assisting special interest group veterans in filling of veterans claims.
  • Assists in the County coordination with the VA Regional Office, Colorado Division of Military Affairs, Division of Veterans Affairs, other County Veterans Service Offices, VA Medical Center, metro shelters, and any other state and local agency regarding veteran services, benefits, and other veteran related activities. Coordinates services for homeless veterans and those needing medical care.
  • Assists in service delivery and client interactions with other County Departments, Community Partners, and other service providers, on behalf of veterans. Participates in meetings and community events to represent Adams County regarding veterans' services.
  • Maintain professional and technical knowledge by attending State mandated training and retaining Veteran Service Officer accreditation 
  • Serve as a Subject Matter Expert for specialty projects involving veterans when assigned by the Veteran Service Officer
  • Performs other related duties and responsibilities as required.

Qualifications for Success

  • Extensive knowledge of federal and state rules and regulations regarding veteran benefits, services, and filing/appeals processes. Ability to apply such rules and regulations to individual cases.
  • A working knowledge of other human services programs and services available to veterans and families.
  • General knowledge of medical terminology for reviewing and filing claims regarding medical conditions.
  • Ability to analyze and solve problems.
  • Ability to analyze complex regulations and apply to client situations.
  • Ability to redirect and calm volatile clients.
  • Ability/Skill to speak publicly and to convey complex topics to the audience.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to make decisions on a program level for case processing.
  • Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
  • Ability to effectively operate computer applications and work within State and/or Federal databases, programs, and software specific to duties.
  • Ability to comprehend and comply with county policies and procedures.

More Qualifications for Success

  • Experience: 
    • At least one (1) year experience in human services or veterans’ services field.
    • Experience with the federal VA system (education, claims processing, readjustment counseling, labor or employment of veterans etc.) preferred.
  • Education and Training: Bachelor's Degree in a behavioral or social science discipline.
  • License or Certificate: Colorado Driver's License.
  • Background Check: Must pass a criminal background check.
  • Other: 
    • State Residency: At the time of appointment, candidate must be a legal resident of the state of Colorado.
Prior Military Service: To qualify for this position, any candidate must have served in the United States Army, Air Force, Navy, Marine Corps, or Coast Guard, or any auxiliary branch thereof and shall have been honorably discharged or shall be an officer released from active duty with the armed forces and placed on inactive duty.

Application Instructions

Please apply for this position by following the link provided below. A new window will open on your screen and you will be directed to the Adams County Government employment website. From there, please follow the application directions provided. PLEASE MAKE SURE TO SAY YOU SAW THE AD ON JOBING.COM!

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