Job Description

Overall Job Objective

What Success Looks Like In This Job

Takes referrals of at-risk adult abuse, neglect, exploitation, and/or self-neglect from the community, either by telephone, in person from walk-in clients, via fax, or by mail. This position also determines initial eligibility for Health First Colorado (formally Medicaid), including Long Term Care. Delivers customer service in a professional and courteous manner. Communicates knowledge of community resources for food, clothing, legal assistance, medical care/assistance, etc.

Examples of Duties for Success

  • Obtains pertinent information including dates, names, addresses, and abuse, neglect, exploitation, and/or self-neglect allegations accurately.
  • Gathers detailed descriptions of the original allegations from the reporting party along with additional information related to abuse and neglect.
  • Delivers customer service in a professional and courteous manner.
  • Determines if callers have the right to information, according to the rules of confidentiality.
  • Communicates county and community resources for food, clothing, medical assistance and care, mental health, legal assistance, etc., to callers.
  • Collaborates and communicates with internal colleagues, community agencies, and reporting parties.
  • Models positive, professional behaviors for others; confronts behaviors in a non-judgmental, effective manner; deescalates crisis situations.
  • Processes Medicaid applications.
  • Assists supervisor and caseworkers as determined by unit needs.
  • Performs related duties and responsibilities as required.  

Qualifications for Success

  • Ability to utilize communication and listening skills within the organization and with the community.
  • Ability to prioritize multiple tasks.
  • Ability to use various electronic systems, including CBMS, CAPS, and Microsoft Programs.
  • Ability to document accurate and professionally.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to establish, maintain, and foster positive an harmonious working relationships with those contacted in the course of work.

More Qualifications for Success

Experience: Requires at least 1-year experience determining eligibility in CBMS for Medicaid. 
Education and Training: High school diploma or GED equivalent.
License or Certificate: Possession of, or the ability to obtain, a valid Colorado Driver's License.
Background Check: Must pass a criminal background check.

Application Instructions

Please apply for this position by following the link provided below. A new window will open on your screen and you will be directed to the Adams County Government employment website. From there, please follow the application directions provided. PLEASE MAKE SURE TO SAY YOU SAW THE AD ON JOBING.COM!

Apply Online