Case Services Aide IV - TEMP
- What Success Looks Like In This Job
Provides a variety of paraprofessional and supportive services to staff and the client population of the Children and Family Services Division. This position provides supportive services to families at high risk for abuse, neglect, and out-of-home placements.
- Examples of Duties for Success
- Provide transportation to hospitals, clinics, therapy appointments, foster care placements, supervised visitation, court hearings, and other community agencies.
- Coordinate and arrange timely visitations (in-house and in the community, entering notes into Trails); provide constructive feedback and parenting suggestions.
- Provide a supportive environment and supervision to parents and their children, observing interactions, documenting activities and client functioning. (limited as he can only do visits via zoom-no in person visits or doing visits in a client’s home)
- Make requests for birth medical records, birth certificates and social security numbers. (only those that can be done remotely-can’t go to get these documents when we need this)
- Scan documents
- Audit case files to ensure they have the required information (Intensive Family Finding (IFF), birth medicals, birth certificates and social security numbers). (can only audit what is electronic-can’t access the case file that is in the building)
- Request medical, dental and educational records and enter the information into the Health Passport in Trails (can only enter info he can receive electronically-can’t access anything that is hard copy)
- Extend treatment plan task time frames and Permanency Goal time frames in Trails
- Scribe for Red Team
- Provide support to caseworkers to gather information, request bus tokens and gas vouchers, as well as secure documentation from a variety of sources including police, hospitals, and other service providers as requested. (can request tokens and cards but can’t deliver them to the client)
- Make daily decisions to organize and prioritize numerous competing requests made by casework staff.
- Provide occasional childcare assistance and/or other supportive services as requested.
- Perform other related duties and responsibilities as required. (Not able to take clients to get licenses or id’s, can’t help with kids who need drivers licenses or passports)
- Qualifications for Success
To be successful, our ideal candidate should have the following knowledge, skills and characteristics:
- Knowledge of both functional and dysfunctional family dynamics and methods to engage a variety of family types.
- Ability to operate different computer systems (Microsoft Word, Excel)
- Ability to be empathetic, supportive, and sensitive toward clients who are emotionally dysregulated, defensive or resistant and lacking in trust.
- Ability to organize, prioritize and keep track of data.
- Good written and verbal communication
- Self-motivated; able to work effectively with little direction
- More Qualifications for Success
- Experience: One year of full-time experience with extensive public contact in a service related field.
- Education: High School Diploma/GED.
- License and Certificate: A valid driver's license.
- Background Check: Must pass a criminal background check.
- Other: Ability to read, write, and speak Spanish is strongly preferred.
Days/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m., though flexibility of scheduling is required to best meet client needs.