Job Description

Overall Job Objective

What Success Looks Like In This Job

We are seeking a reliable, caring professional to take referrals of child abuse/neglect from the community either by telephone, in person from walk-in clients, via fax, or mail; deliver customer service in a professional and courteous manner; communicate knowledge of community resources for food, clothing, legal, medical, etc.

Examples of Duties for Success

  • Obtains pertinent information including dates, names, addresses, and abuse/neglect/exploitation or self-neglect allegations accurately and enters it into the county/state system.
  • Gathers detailed description of the original allegations from the reporting party along with additional information related to abuse and neglect.
  • Delivers customer service in a professional and courteous manner.
  • Determines if callers have the right to information according to the rules of confidentiality.
  • Communicates information regarding county and community resources for food, clothing, medical, mental health, legal etc. to callers.
  • Collaborates and communicates with internal colleagues, community agencies, and reporting parties.
  • Displays positive, professional behaviors for others, confronts behaviors in a non-judgmental, effective manner and deescalates crisis situations.
  • Assists managers and other staff as determined.
  • Performs related duties and responsibilities as required.

Qualifications for Success

  • Skilled communication and listening skills within the organization and with the community.
  • Ability to prioritize multiple tasks.
  • Ability to use various electronic systems including CBMS, CAPS and Microsoft programs; typing skills.
  • Ability to document accurately and professionally.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work

More Qualifications for Success

  • Experience: One year of job-related experience
  • Education and Training: High School Diploma or GED equivalent
  • License or Certificate: None.
  • Background Check: Must pass a criminal background check.
  • Work Schedule: Saturday and Sunday, 8 a.m. - 8 p.m. in the office; plus two 8-hour days of your choice in the office Monday through Friday.
  • This schedule is non-negotiable other than the work days Monday through Friday.

Application Instructions

Please apply for this position by following the link provided below. A new window will open on your screen and you will be directed to the Adams County Government employment website. From there, please follow the application directions provided. PLEASE MAKE SURE TO SAY YOU SAW THE AD ON JOBING.COM!

Apply Online