Job Description

Overall Job Objective

What Success Looks Like In This Job

This is an intermediate level position that interviews and assesses initial and/or ongoing eligibility for public assistance programs, with primary responsibility for the Colorado Child Care Assistance Program (CCCAP). This position provides CCCAP basic knowledge/education to child care providers.  This position operates under general supervision.

*This position can either be at the I or II level, depending on experience.

Examples of Duties for Success

  • Provides excellent customer service to applicants/participants, staff, all partners, and child care providers.
  • Interviews applicants/participants regarding income, resources, household composition, and employment status to assess their eligibility for the Colorado Child Care Assistance Program (CCCAP).
  • Assists applicants in completing all forms and obtaining necessary documentation.
  • Reviews applications for accuracy and completeness, verifies all information, and determines eligibility and parental fees.
  • Explains program eligibility requirements to applicants and child care providers, including all rules and regulations, his/her/their rights and responsibilities, available benefit dates, reason for approval or denial and the right to appeal.
  • Completes monthly reports that are instrumental in discovering discrepancies that could affect participant's eligibility.
  • Completes monthly reports that are instrumental in discovering child care provider payment discrepancies.
  • Assist with state audits and reports as needed.
  • Assists in complaint resolution with child care providers or clients.
  • Reviews and completes re-certifications.
  • Reviews cases regularly for continuing eligibility taking necessary action in response to changes.
  • Participates in dispute resolution process with applicant/participant/child care provider when requested.
  • Prepares evidence, attends and testifies in state level hearings on applicant/participant/child care provider appeals.
  • Partners with child care providers and other agencies to achieve positive outcomes for clients.
  • Performs other related duties and responsibilities as required.

Qualifications for Success

  • Knowledge of rules for all public assistance programs, as applicable.
  • Conduct effective interviews relevant to determining eligibility.
  • Knowledge of CHATS and CBMS strongly preferred.
  • Proficiency in Microsoft Office, including Excel.
  • Apply basic math skills, read, interpret, and apply rules and regulations.
  • Communicate clearly and concisely, both orally and in writing.
  • Differentiate between relevant and non-relevant information when making eligibility decisions.
  • Input data accurately into CHATS and detect errors/make corrections.
  • Skills related to customer service and a liaison between CCCAP and applicants/participants/child care providers.
  • Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

More Qualifications for Success

  • Experience:
    • This position requires at least one (1) year experience in an entry level position determining eligibility for public assistance programs.
    • CCCAP eligibility determination experience strongly preferred.
  • Education and Training:
    • High school diploma or GED equivalent required.
    • An Associate's or Bachelor's Degree in Business, Behavioral Science, or another appropriately related field may substitute for experience on a year-for-year basis.
  • License or Certificate: None.
  • Background Check: Must pass a criminal background check.
Essential duties require the following physical abilities and work environment:
  • Ability to work in a standard office environment.
  • Ability to engage and educate the community about CCCAP during outreach events.
Bilingual applicants encouraged to apply.

Application Instructions

Please apply for this position by following the link provided below. A new window will open on your screen and you will be directed to the Adams County Government employment website. From there, please follow the application directions provided. PLEASE MAKE SURE TO SAY YOU SAW THE AD ON JOBING.COM!

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