Division Manager - Children and Family Services: Program Services
- What Success Looks Like In This Job
Leads, Administers and Manages program services for the Division of Children and Family Services in providing child protection services, in-home family services, youth in conflict intervention, and foster care/adoption to youth in need of protection in Adams County. Assures that all programming comports with regulatory and best practices to assure quality services for citizens of Adams County. Recommends staffing resources and provides direct oversight to assure efficient and effective use of resources, including staff and budget. Directly responsible for 24-hour programming and implementation of high-quality child welfare practice. Serves as a member of the Division executive leadership team and works in close collaboration with the Deputy Director and Division Program Services Manager to provide aligned leadership and direction for the Division.
Represent the norms and values of Adams County in working with a variety of outside agencies such as other County agencies, the judicial system, education leaders, law enforcement, elected officials, other counties, community and provider groups.
- Examples of Duties for Success
- Works closely with the Deputy Director to provide overall leadership for the Child Protection Services Division for the county, including designing, organizing and evaluating programs. This includes budget development; management and allocation of resources; establishment and monitoring of division outcomes; planning and allocation of human capital; and collaborative work with the Deputy Director and other Department leadership to lead the organization in the achievement of its goals and vision to build a culture of excellence.
- Represent the division in working with government and private sector leaders regarding service delivery and the integration and collaboration in the provision of child welfare services. Leaders include judges, law enforcement leaders, school system administrators, agency CEO's, state human services managers, and other county child welfare directors.
- Responsible for day-to-day Division Program operations and management (in collaboration with the Deputy Director) of finance and budget, quality improvement, and program performance as measured by state and county standards.
- Responsible for review, development and implementation of policies in response to new legislation or regulation, and the design/implementation of plans for training, deployment and evaluation of practice.
- Provides direct supervision and leadership for Division Managers (Intake, Ongoing Child Protection, Permanency, Client Services/Clinical Family Engagement) to assure effectiveness to meet State and County goals.
- Provides leadership related to staff development to assure a competent, stable and highly-skilled workforce.
- Develops strategic plans in conjunction with Deputy Director and other departmental leadership.
- Handles high profile community, citizen and provider complaints or inquiries, as well as concerns identified through case audit.
- Uses data and performance outcomes to make decisions for practice improvement
- Performs other related duties and responsibilities as required.
- Qualifications for Success
- Ability to provide effective leadership.
- Ability to lead, develop, and supervise staff.
- Knowledge and skill in long and short term strategic and operational planning.
- Knowledge of federal, state, and county funding sources that are used for child welfare services, including requirements tied to the funding. Must have skill to match, blend, and integrate the funding to assure maximum utilization through a cost allocation plan.
- Knowledge of accounting practices, development of cost allocation plans, and quality assurance practices.
- Knowledge of human service practices and programs, child welfare practices, permanency planning practice paradigm, child protection assessment and intake, out-of-home care including foster care, residential treatment, kinship care, and adoption and transitional services.
- Knowledge of mental health issues and services, substance abuse, and family violence in the context of child welfare practice, as well as health care, environmental dangers, and other factors which influence the health and welfare of children.
- Inductive and deductive thinking skills as well as critical thinking and analysis skills.
- Knowledge of federal and state laws, regulations, procedures and requirements regarding the health and welfare of children.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
- Ability to utilize and understand electronic and manual data systems in documenting, analyzing, and measuring service outcomes and business practices.
- More Qualifications for Success
- Experience: Six (6) years progressively responsible experience, including at least 2 years in high level supervisory/leadership roles, additional years of experience preferred
- Education: Bachelor's degree in administration, management, social work, human services or related field, Master's degree preferred and may be considered for two of the required six years of experience, but not the supervisory experience.
- License or Certificate: Child Welfare Supervisor Certification Required