Division Manager - Children & Family Services: Strategic Outcomes & Performance
- What Success Looks Like In This Job
Leads, administers and manages operational oversight for the Division of Children and Family Services, and provides recommendations and oversight for program improvement projects/pilots implemented for the division. Uses outcome data to direct division practice improvements and/or to recommend new services to improve client outcomes. Routinely interfaces with external partners to address concerns and to identify new areas of opportunity. Provides direct oversight for division functions to include procurement of client resources, contract management, collaborative management program direction and leadership for agency prevention efforts, placement services, audit oversight and preparation, as well as project management for design and implementation of new practices. Responsible for review of state memos and other assigned documentation to recommend policies and procedures for consideration by the management leadership team. Works in close collaboration with the Deputy Department Director to identify strengths/gaps in program practice and provides leadership to identify emerging practices and systemic changes to improve programming and practice. Serves as a member of the Division executive leadership team and works in close collaboration with the Deputy Director and Division Program Services Manager to provide aligned leadership and direction for the Division.
Represent the norms and values of Adams County in working with a variety of outside agencies such as other County agencies, the judicial system, education leaders, law enforcement, elected officials, other counties, community and provider groups.
- Examples of Duties for Success
- Works closely with the Deputy Director to provide overall leadership for the Child Protection Services Division for the county, including designing, organizing and evaluating programs. This includes budget development; management and allocation of resources; establishment and monitoring of division outcomes; planning and allocation of human capital; and collaborative work with the Deputy Director and other Department leadership to lead the organization in the achievement of its goals and vision to build a culture of excellence.
- Represent the division in working with government and private sector leaders regarding service delivery and the integration and collaboration in the provision of child welfare services. Leaders include judges, law enforcement leaders, school system administrators, agency CEO's, state human services managers, and other county child welfare directors.
- Responsible for day-to-day Division operations and support functions, resource development and monitoring, and management (in collaboration with the Deputy Director) of finance and budget, quality improvement, and program performance as measured by state and county standards.
- Responsible for review, development and implementation of policies in response to new legislation or regulation, and the design/implementation of plans for training, deployment and evaluation of practice.
- Provides direct supervision and leadership for Continuous Quality Improvement/Training Manager, as well as contract supervisor and placement services teams to assure effectiveness to meet State and County goals.
- Reviews state directives and memos and drafts policies and procedures when appropriate for division
- Develops strategic plans in conjunction with Deputy Director and other departmental leadership.
- Develops provider utilization plans, service protocols, and assures effective supervision of contract negotiations.
- Handles high profile community and provider complaints or inquiries.
- Provides data reports and information as requested.
- Performs other related duties and responsibilities as required.
- Qualifications for Success
- Ability to provide effective leadership.
- Ability to lead, develop, and supervise staff.
- Knowledge and skill in long and short term strategic and operational planning.
- Knowledge of federal, state, and county funding sources that are used for child welfare services, including requirements tied to the funding. Must have skill to match, blend, and integrate the funding to assure maximum utilization through a cost allocation plan.
- Knowledge of accounting practices, development of cost allocation plans, and quality assurance practices.
- Knowledge of human service practices and programs, child welfare practices, permanency planning practice paradigm, child protection assessment and intake, out-of-home care including foster care, residential treatment, kinship care, and adoption and transitional services.
- Knowledge of mental health issues and services, substance abuse, and family violence in the context of child welfare practice, as well as health care, environmental dangers, and other factors which influence the health and welfare of children.
- Inductive and deductive thinking skills as well as critical thinking and analysis skills.
- Knowledge of federal and state laws, regulations, procedures and requirements regarding the health and welfare of children.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
- Ability to utilize and understand electronic and manual data systems in documenting, analyzing, and measuring service outcomes and business practices.
- More Qualifications for Success
- Experience: Six (6) years progressively responsible experience, including at least 2 years in high level supervisory/leadership roles, additional years of experience preferred
- Education: Bachelor's degree in administration, management, social work, human services or related field, Master's degree preferred
- License or Certificate: Child Welfare Supervisor Certification Required
- Background Check: Must pass a criminal (CBI) background check